Q: Is Your Cooler leaking?

A: Whenever your cooler leaks, 99 times out of 100 it is due to a defective bottle! The water bottle is the problem...it has a tiny fracture or pin hole in the bottle.

Once the bottle is placed on the cooler the water level drops and cannot hold the vacuum which keeps the water in the bottle.

A good analogy for this is when you open a Hi-C can and nothing comes out, because there is a vacuum. So what you do is puncture another hole in the can to releases the vacuum and then the juice flows quite rapidly.

This problem normally occurs in older bottles that have been through many cycles of cleaning and sanitizing. Be aware that this could also happen in a new bottle that has been roughly handled or dropped by mistake!

To test whether your cooler is the problem or whether it is your bottle, your first step is to remove the bottle. Let whatever water that's in the reservoir sit in the cooler. After half an hour, check the cooler reservoir. If the reservoir is full or at the same level then you definitely know that the leak was due to a faulty bottle.

After you have discovered a broken bottle please take a marker and label the bottle 'broken', 'cracked', or 'leaker'. This will ensure that the bottle will be taken out of rotation and will prevent a future leak. Diamond Rock Spring Water will recycle that bottle or if you want you can keep the bottle for yourself and use it for a 'piggy bank'!

The best way to prevent a leaking bottle on your cooler is to test each bottle before hand. Below is a picture of a simple test that you can do at home!