Q: There is no water coming out my cooler. Why?

A: 99% of the time when there is no water coming out of your cooler it is because the water has frozen inside the reservoir, causing ice to form.

Q: Why is my cooler freezing up?

A: There are several reasons for your cooler to freeze. The main reason is because your cold thermostat is over working. The thermostat is not shutting off. Reservoir freeze-up is due to improper ventilation. The standard water cooler uses a static type condenser, this means there is no fan motor to release the heat from the machine. Therefore the cooler must have adequate ventilation to disperse the heat generated by the refrigeration system.

A good example of this is when a cooler is installed with little or no back or side clearance. The heat generated by the machine stays trapped inside the cooler where the motor is. This heat causes the cold control to increase its 'on-time', causing freezing.

Be aware also that any drastic changes in the weather's temperature can cause the thermostat to over work. Diamond Rock Spring Water receives many service calls that first week of summer-like hot weather.

The other reason for your cooler to freeze up is very simple. The thermostat in the cooler is set too high!

Another reason for no water flow is due to a faulty faucet. Most likely the inside of the spicket is broken. To test the faucet all you need to do is untighten the cap of the spicket and lift up spicket. If water starts coming out quickly tighten cap back onto faucet. If no water flows then you know the reservoir is frozen and you should follow the upcoming steps.

Q: OK, So What Should I do?

A: The first step you should take is unplug the cooler and let the ice inside the reservoir defrost. Give it at least 6 hours to thaw. Then you should move your cooler at least 3 inches from the back or side of the wall. Next plug the cooler back in. If the problem persists the next thing you should do is turn down the thermostat on the back of the cooler. Please follow the diagram below.

Step #1 - Unplug the Cooler Step #2 - Turn cooler around so the back of the cooler is facing you. Step #3 - Locate the Cold Control. The cold control on most water coolers is located half way down the middle of the cooler. Once you locate the cold control, the next step is to locate the actual thermostat. The Thermostat is in the center of the cold control and looks like a flat head screw! To lower the temperature turn the little screw 1/8th" counterclockwise. To increase the temperature (make colder) turn the screw 1/8th" clockwise. Warning! - Do Not Turn screw more than 1/8th" clockwise...the thermostat is very sensitive and will freeze if over adjusted !!!! Click Picture for Zoomed Image -->